1 Simple Way to Increase Revenues by
20-30K a month!
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Want to double your new patients and add $20-30K each and every month with NO additional marketing or overhead? This course shows you how.
I discovered the missing steps that cost each of my 12 practices 20-30k every month, over $300,000 a year, year after year!
And I wasn't even aware of it.
Let me ask you, what would you invest in a course for your staff that would increase your income by 20-30K per month?
My partners and I have owned and managed 17 dental practices over the past 24 years, generating an average of $2M per year in collections per practice.
I discovered and perfected one amazingly simple and successful action that generated an additional $20,000-30,000 per month per practice - with NO additional marketing or equipment purchases. It's like someone writing you a check for $20-30K each and every month.
What is this successful action?
Improving how phone calls from new patients are handled.
The skill (or lack of skill) of anyone who handles phone calls for the practice has an enormous financial impact on the practice.
Phone training is one of the most valuable revenue-producing actions you can take to increase income in a practice. We proved this in our own practices over the past 14 years using some very specific training steps that increased our patient arrivals and income in every office we owned and managed.
This is a universal weakness among nearly all front desk people. But it isn’t usually the people, it’s the lack of good phone and communication training.
Any dental practice can earn an additional $200,000-400,000 per year or more just by giving its people good training on how to handle phone calls from new patients.
I discovered this weakness almost by accident. The tracking phone numbers we used for our different marketing campaigns also automatically recorded all the calls.
My phone account rep told me to listen to the calls that were coming in and when I did, I was shocked at how poorly my teams handled calls and questions from new patients.
This same problem was in every practice we had!
My teams were excellent people in every other way: hard working, smart, great with patients, dedicated and skilled. But they were ALL weak when it came to phone calls from new patients. They ALL answered the same questions poorly, which cost us around half the new people calling.
It occurred to me they had never been trained on how to properly answer such questions, which would result in the callers being scheduled and arriving in our practices.
So I put together a phone training program for the teams, and refined it repeatedly until after a year of refinements the training, we had an amazingly powerful training system that worked in every one of our offices and for every team member that went through our system.
On average before this training, just 50% of new callers arrived in our practices. After training the teams on the system, we were averaging over 90% of new callers arriving for their appointments.
As a result of implementing this system, we generated an additional $600,000 in revenues in the first year, (and this first year included months of testing and refinement of the system).
In the second year, we increased our income by $1.6 million from the additional new patients arriving because of the teams being more skilled at handling phone calls.
Like us, you're probably not even aware you're losing hundreds of thousands of dollars in revenues every year. Like me, you probably think your team members are doing a great job getting in new callers. Like me, you probably think your team members are getting over 90% of all new callers into your practice.
But If your teams have not received the proper phone training, they're probably only getting around 50% of new callers to come into your practice.
Our phone training is guaranteed to increase your practice income significantly.
How To Become A Scheduling Superstar!
In this thorough but easy to complete training, you will discover the very same skills we developed for our offices for handling new client calls that more than doubled our arrivals and increased our revenues $20-30K per month per practice, all without spending more money to increase the number of calls we were receiving. We just made our staff into Scheduling Superstars!
Don't leave money laying on the table! Enroll now and get a see your practice income increase!
What Makes Us Different?
Why Purchase Our Course?
There are several communication training courses on the market. What makes us different is that we have owned and operated 17 practices in 3 states over a 24 year period. Very, very few dental consulting and training companies can make this claim.
We are in the trenches just like you. We have developed, perfected and proven our successful phone training in all these practices, as well as in our clients' offices. All our practices have been very successful and profitable.
Add 50-100% in new patients
Your team will increase the number of new patients by 50-100% - with NO additional marketing or overhead
Turn questions into appointments
Your team members will be able to successfully handle all questions and concerns, turning them into appointments
Increase revenue $10k-$30k per month
Your practice revenues will increase $10-30K or more, each and every month, year after year.
Improve communication with patients
Your team will communicate better and more effectively with existing patients.
So what’s in the course?
7 action packed modules, the exact same training we used to double our patient arrivals with no additional staff or marketing, from the same number of calls we were already receiving in our offices.
1
Module 1: Good communication skills
In Module one, we talk about the most neglected skill in a dental practice, good communication skills. Good communication skills are far and away the most important ability, skill, and tool for good relationships, success, happiness, and a fulfilling life. This is true in a dental practice as well. Communication makes the difference between a successful, stress-free, wonderful practice, and a practice that struggles.
This module covers both internal communications within the practice from doctor to staff and staff to staff, and between the staff and doctors and how they communicate with the patients.
Once you've completed this skill, you'll have the foundation for the other skills and techniques we will be teaching.
2
Module 2: The inner qualities of a superstar scheduler
In this module we're going to talk about the inner qualities that you must have to be successful when scheduling patients while on the phones.
How successful you are depends on you and you alone and not on the quality of the people calling your office. In this module we're going to go over the qualities that make up a scheduling superstar.
3
Module 3: Promoting the Practice and the Doctor
In this module we discuss the single most important part of a new patient call, what we refer to as "Promoting the practice and the doctor".
Promotion is the art and intention of making the practice sound so terrific to people who call that they want to come in. They think that your practice is the practice for them and there's no other reason to contact another practice. This is what you will be able to do once you complete this module.
4
Module 4: Taking Control of the Conversation
I've listened over 1000 calls from our own and dental client schedulers and one of the very first weaknesses that most schedulers have on the phone is letting the caller control the conversation.
This is deadly.
In this module we're going to teach you to take control of the conversation in such a way the caller will want to schedule and arrive in your practice.
5
Module 5: Power Answers to the Most Frequently Asked Questions
The answers and the wordings we're going to cover in module 5 have proven to get at least 90% of new callers into our own practices. This includes price shoppers who are looking for the lowest fees and many people who were looking for in-network dentists.
Using these power communication skills we got them to come to our office even though we didn't participate with many insurance plans.
6
Module 6: A simple yet powerful tool
In this module we are going to cover a simple yet powerful tool we developed for our practices that, when used consistently by our schedulers, helped in the big boost in getting new patient arrivals turned into paying patients.
7
Module 7: Putting it all together
In this final module we review all of the skills you've acquired during your training. Joe covers what to do if things aren't working. How to use your training on a daily basis. What the sequence should be for most calls. How to pivot when you are asked questions that you will not be answering. Tips that can salvage a caller that is just not responding. And some final words of wisdom from Joe before you go out to be A Scheduling Superstar.
About The Course Teacher,
Joseph Kerner
Joseph Kerner is Chief Operating Officer of The Guident Group. Prior to selling their 15 dental practices, Joseph developed a successful series of trainings and office protocol that resulted in highly profitable and successful practices, each averaging over $2 million dollars in billables per year. He now specializes in helping other practices achieve their own success using those same, highly effective methods, and he is able to achieve similar results with the practices he works with today as well as the two practices he is partnered in.
Here’s what people are saying about the course instructor
Miller Lewis
DDS
Joe Kerner increased my personal income by 50%
Joe Kerner increased my personal income by 50%, while I was actually working less!
He cut the stress and headaches in the office to near zero, working with the staff to make them more efficient and productive.
Georgia Holton
DDS
Joe Kerner tripled my practice in 2 years.
He also inspired and motivated my team to perform and produce far beyond the average. My own personal income was much higher and I worked less and had less stress.
I give Joe Kerner my strongest recommendation for any business owner or executive who wants to improve his or her business or team.
Dave Cutts
DDS
Today I have a staff that I only have dreamed of in the past.
My workload and stress is a fraction of what it was before, my office and personal income have increased and we have expanded from one to three offices (which has been a long-delayed goal of ours). I honestly have just one regret with Joe. Where was he 20 years ago?
Imagine One Online Course Producing $10-30K/mo
Skills Gained From Our Phone Training Course
- Your staff will become far more self confident and self assured.
- Just as you have an exact, step-by-step procedure for a crown prep or endo procedure, there is an exact procedure for converting 90% of new callers into your patients.
- Your team will learn the 3 big mistakes that all front desk people make, and how to avoid making these mistakes. These mistakes cost your practice up to half of all new callers - callers who could be good patients for you.
- Your team will learn the 2 most important questions to ask any new caller.
- You'll learn how to guide a new caller into wanting to come to your practice. Our step-by-step procedure causes callers to think your practice is the best practice ever, and they won’t consider going to any other practice.
- The statement at the end of each call that cuts new patient no-shows by 75%.
- How to handle any money question on the phone, and get the caller to schedule
- How to handle insurance questions properly
- The three killer questions new callers ask that trip up almost all schedulers, and the best answers for each that produce amazing results.
Scheduling
Superstar course
Training in the exact steps Joe used to increase income for each of his offices by up to 60%
$
499
SCHEDULING
SUPERSTAR Course +
Everything in the course training plus 8 team training sessions, including drills and role playing over 60 days.
$
1,495
Scheduling
Superstar Ultimate
Everything in the Course + Group Training + 1:1 mentoring for 90 days + extras
$
3,495
regular course
One sentence summary of what they get
$
99
/month
Advanced course
One sentence summary of what they get
$
127
/month
100% Satisfaction Guarantee for 90-Days
We know how good our system is! However, if you're not satisfied after completing the training we will continue to work with you.
Frequently Asked Questions
My team members were also amazing, terrific in every way. They had only ONE shortcoming - they were all weak at handling new patient calls. In particular, there were 4-5 common questions from new patients that my staff didn’t answer well. As a result, we lost almost 50% of new patients we should have had. I had no idea we had this problem, or that my teams were so bad on the phones. I didn’t know because I never listen to both sides of new patient phone calls. for many years. Once I listened to a few hundred calls, I discovered how many new patients they wasted by poor phone communication. But they were quickly and easily trained, and they doubled our new patient flow without a single dollar extra spent on marketing or technology.
As easy as falling off a log. I put together the training in easy-to-learn modules. The modules are arranged like steps, simply and easily walking the team members up to becoming Phone Superstars. It took a year to put this training together, and we have been refining and improving it with updates every year.
We have worked with team members who have gone through other communication and phone training courses. While they were much better than average, every one of these people still learned valuable communication skills and answers. Even people who are very good with new patients now, will become even better with our training, and will increase the number of new patients brought into the practice - again with NO additional money spent on marketing or technology.
No. Our course is 100% stand-alone and self-contained. It gives everything a dental team member needs to become a Phone Superstar - A to Z.
You can have as many people go through the course as you like - and as often as they want. Once you buy the course, it’s yours forever. And, each person can go through the training at different times, based on your practice schedule. This course is self-paced and can be done anytime.
Yes. Our Advanced training packages include more tailored training specific to your teams needs. If you are unsure which solution would be most beneficial, please call our offices or request a free practice analysis.
While every office will benefit from this training, the best way to get a good analysis of what you can be doing right now is to schedule a free practice analysis. We will use the same process and system we've developed and used to turn under performing offices into optimized practices. It's simple to schedule by either calling us at (877) 797-0858 or clicking the button on this page to schedule.
regular course
One sentence summary of what they get
$
247
Advanced course
One sentence summary of what they get
$
347
regular course
One sentence summary of what they get
$
99
/month
Advanced course
One sentence summary of what they get
$
127
/month
My personal note
I've been a partner in 17 dental practices in 3 states. I've also consulted over 300 dental practices, working inside my clients’ practices, side-by-side and shoulder-to-shoulder with the doctors and staff. My goals and missions have been to help doctors increase their incomes, reduce their stress and build their ideal practices. I've been able to accomplish these through development of successful systems, training programs and practice building actions, that produce excellent results in any practice and under any conditions.
In 1998, I co-founded a successful group of dental practices in Virginia and North Carolina. These practices grew to be in the top 5% of practices in the US, based on production and collections per doctor. We sold these practices for a high profit. Now, my dentist partner, Dr. David Cutts, and I currently own 2 practices in California.
I specialize in treatment acceptance, communication, marketing, staff recruitment and training, and team and practice building. I can help you increase your income, reduce practice stress and confusions, and build an exceptional team of dedicated, skilled people.
