80-90% of all practice staff are terrific people, with excellent qualities.
Therefore, 80-90% of weaknesses in the staff are due to a lack of training, or perhaps the wrong training.
Most people want to do a good job, and in our experience 80-90% of practice staff are intelligent, hard- working, dedicated people who truly care about the practice and their patients.
We provide the very highest level of training. And we deliver it to you and your staff – in your practice and in workshops delivered in facilities close to you. It is impossible to train people by phone consultations. Instead, we come to your practice or have your people come to our facility, we roll up our sleeves and work side-by-side with your team.
We offer the following training to team members:
- Telephone Skills
- Financial Arrangements and Case Presentations
- Handling Patients
- Efficiency and Organization
- Dental Assisting Training
- Management and Leadership Training for office managers and doctors
- Complete Job Descriptions and Manuals
- Complete Practice Protocols and Systems
When you need to hire people, we show you how to spot the people you should NEVER hire. We also show you an effective hiring system that practically guarantees you will bring on excellent, dedicated, hard-working and effective people.