Scheduling is enormously important to a practice’s success and overall production and collections.
Proper scheduling can add an additional $100,000-300,000 per year to the practice revenues!
Proper scheduling includes such skills as converting 85% or more of new callers into patients of the practice, retaining patients, scheduling for maximum production, reactivating patients who haven’t been to the practice in a year or more, confirming patients, handling patients who want to cancel, maintaining communication with patients after they leave the office, handling letters and mailings to patients, and generally keeping the practice schedule full and productively scheduled.
The Guident Group works with your entire team as well as the schedulers in all of these areas. Our goal is to maximize the scheduled production of the practice. And part of scheduling involves phone skills as described earlier.